We at Tail Waggin’ Biscuits & Bones, Inc. want to bring you the best quality treats for your dog. Our goal is complete customer satisfaction. If for any reason, you or your dog is not satisfied with our treats, please contact us and we will make it right. Our products are baked fresh for each order. We use only the finest human grade ingredients for our treats.
While all our gourmet treats are homemade with your pet’s pleasure and health in mind, please note that some ingredients in all treats (including store-bought treats) may not be appropriate for all pets. If your pet has a history of allergies, please carefully read the list of main ingredients in each treat before purchasing.
We also make specialized treats for the dogs that have allergies. We can substitute any of the treats with soy flour, brown rice flour, rye flour and/or oat bran flour if you desire. Email us with your requests!
Treats do not contain any additives or preservatives. For this reason, we suggest storing treats in an air-tight container to prevent spoilage. Treats should keep for 2-3 weeks.
Tail Waggin’ Biscuits & Bones, Inc. (“we” and “us”) is the operator of
(https://www.tailwagglers.com) (“Website”). By placing an order through this
Website you will be agreeing to the terms below. These are provided to ensure
both parties are aware of and agree upon this arrangement to mutually protect
and set expectations on our service.
1. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.
3.1 Return Due To Change Of Mind
Tail Waggin’ Biscuits & Bones, Inc. will happily accept returns due to change of
mind as long as a request to return is received by us within 30 days of receipt
of item and are returned to us in original packaging, unused and in resellable
Return shipping will be paid at the customers expense and will be required to
arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store
credit for a future purchase. We will notify you once this has been completed
(Tail Waggin’ Biscuits & Bones, Inc.) will refund the value of the goods
returned but will NOT refund the value of any shipping paid.
3. Delivery Terms
In general, domestic shipments are in transit for 2 – 7 days
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday – Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
4.5 P.O. Box Shipping
Tail Waggin’ Biscuits & Bones, Inc. will ship to P.O. box addresses using postal
services only. We are unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and
dispatch the rest of the order.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.
7. Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please email us at [email protected]